Rewards Club
Become a member to earn points and gain exclusive rewards for every purchase you make.
You’ve got questions, we’ve got answers! If you’re still confused, email us at info@fleurateljee.co.za
What is the Rewards Club?
It's a rewards program exclusively for Fleur Ateljee customers! Join the club today and earn exclusive rewards!
How do I join?
Look for the Rewards Club icon on the bottom right of your screen. Click on it and sign up to join as a new member.
I'm an existing customer! Am I automatically signed up to the program?
We have recently moved over to a new rewards program. You would need to sign up again to access your rewards portal but no need to worry we've already transferred your points earned through purchases made since launching the Rewards Club in Jan'26.
As an existing customer, can I still earn point for actions and purchases that I've done before the Rewards Program launched?
Sorry, existing customers will not be able to earn points for actions and purchases before Jan'26.
How do I view my account?
Look for the Rewards Club icon on the bottom right of your screen. Click on it and sign into your account with your email address. Next click on the menu icon and go to Rewards Program. Here you will be able to see a full brake down of your points earned and current VIP tier.
How do I view my point balance?
Check out your point balance at the top of the Rewards Club pop-up.
How do I earn points?
Easy! You can earn points by signing up, following our social channels, leaving a review, celebrating your birthday, sharing the love by referring someone and of course, shopping with us! Every R1 you spend at Fleur Ateljee will give you 5 points. The more points you accumulate, the more rewards (or discounts) you can redeem.
Do I earn points when I use gift card/store credit?
No, you can only earn points when paying online via debit/credit card & in store via debit/ credit card or cash.
Is there a limit to the number of points I can earn?
Nope! The more points, the merrier and the more you buy, the more you earn.
Do points expire?
Yes, they have an expiry date of 12 months (after your most recent order).
Can points be transferred or refunded?
No, unfortunately points are non-transferable and non-refundable.
What should I do if my points are missing?
Please contact us at info@fleurateljee.co.za and we'll be glad to assist.
What happens to my points if I cancel an order?
Once you contact our customer service to cancel your order, we'll issue you store credit to use for future purchases. In that case, the points you earned for your earlier order will be maintained.
I completed an activity but didn't earn points!
Don't worry! It may take a few minutes for us to process your activity and provide your points. If it's been longer than 1 business day, do contact us at info@fleurateljee.co.za
How do I apply my reward or discount?
To use your points, simply go to ‘Rewards’ and select a reward you'd like to redeem. If you have enough points, you can use them for a reward that you can use at checkout.
How do I redeem my rewards?
Just click the 'Apply Code' button to have the discount code auto-applied to your shopping cart. Alternatively, you may enter the discount code in the ‘Discount Code’ field on the checkout page. Please make sure that you are logged into your account when applying the code.
What happens if a friend I refer cancels or returns their order?
Oh no... your reward will be cancelled and removed from your account.
Are there any terms & conditions for the Rewards Club?
Rewards are available for registered members only and applicable once only in a single order. Discount codes cannot be stacked and are not exchangeable for cash. Fleur Ateljee reserves the right to amend the Rewards Club program terms & conditions at any time.