Returns & Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returned goods must be unworn, in perfect condition and accompanied by the original packaging. Exchanges are subject to availability. If an item is not in stock, a store refund will automatically be issued. Returns will not be issued until the goods have been received and processed.

*Fleur Ateljee reserves the right to refuse any return

PLEASE SEND RETURNS TO:
Fleur Ateljee
9 Church Street
Piketberg, 7320
Western Cape

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund original or return shipping costs. If there is a mistake on the part of Fleur Ateljee (damaged or mis-shipped goods) we will reimburse customer using the same method of original purchase or issue store credit.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exempt Items

We do not offer refunds or returns on Gift Cards. Earrings cannot be returned due hygiene and safety reasons. We do not accept returns or exchanges on any jewellery that is custom engraved, personalised or specially assembled, this includes altering of chains. All of our jewellery are engraved per order, it is impossible to get individual items 100% aligned and some items may therefore differ slightly when compared to online posts and website images. Extreme love is put into each order and these minor differences are what makes each item unique. Should the engraving on your jewellery differ to that on the printed order or we make a spelling mistake, the jewellery item will be re-engraved and exchanged at our expense.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fleurateljee.co.za

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fleurateljee.co.za and send your item to: Fleur Ateljee 9 Church Street, Piketberg, 7320, Western Cape, South Africa.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Admission of Sale

Fleur Ateljee has the right to refuse any sale. Right of refusal may be due to delayed updates, website hacking or fraudulent sales. Payment in full will be refunded within 10 working days of purchase.